Stratex Reports - Printing Issues

Are you getting errors when printing Stratex Reports such as:

'An error occurred while copying file rsclientprint_3082.rll.

Cannot copy file to destination directory.'

Or variations such as rsclientprint_1049.rll and 'Unable to load client print control.'

These are generic errors indicating to possible ActiveX controls not being updated. The following steps may help to resolve the issue:

Clear the rsclient print cache and reload it from the reporting service server:

  1. Run IE and open its Internet Options from the Tools menu.
  2. In the Internet Options window box, click "Settings" button under Browsing history in General tab.
  3. In the "Temporary Internet Files and History Settings" window box,click "View Objects" button.
  4. In the opening window, select all the dll/rll/inf files with "rsclientprint" prefix and delete them.
  5. After the above steps, close all window boxes and reopen IE to access a report, click the print icon, and reinstall the activeX control when get prompted, then try printing this report again to see if it works.

If the above steps do not resolve the issue, there is a manual deploy process:

Deploy the control manually:(the following files is of SSRS 2008, but the steps can apply to SSRS 2008 R2)

  1. Go to C:\Program Files\Microsoft SQL Server\MSSQL.x\Reporting Services\ReportServer\bin on the report server and copy the rsclientprint.cab file

  2. Extract the files from the rsclientprint.cab file.

  3. Copy all the files to the client computer to Windows\Downloaded Program Files (you might need to do it using the command windows) c:\print\RSClientPrint.dll c:\print\rsclientprint.inf c:\print\RsClientPrint1028.rll c:\print\RsClientPrint1031.rll c:\print\RsClientPrint1033.rll c:\print\RsClientPrint1036.rll c:\print\RsClientPrint1040.rll c:\print\RsClientPrint1041.rll c:\print\RsClientPrint1042.rll c:\print\RsClientPrint2052.rll c:\print\RsClientPrint_3082.rll

  4. Register RSClientPrint.dll by opening a command line (Start->Run) regsvr32 [path]RSClientPrint.dll

The article in the link below also goes through the processes of installing RSClientPrint:

http://www.kodyaz.com/articles/client-side-printing-silent-deployment-of-rsclientPrint.aspx

Any queries please get in touch with me at: warwick.hall@stratexsystems.com

IRM Global Risk Awards 2013

We were invited to attend the IRM Global Risk Awards at the The Grand Connaught Rooms in London.

StratexSystems was one of the finalists for the IRM Global Risk Awards in the category of "Risk Management Service Provider of the Year".

List of a few Winners: 

Delivering value through risk management

Winner: Balfour Beatty Fleet Services – UK

Managing risk across boundaries

Winner: TRIDEC Project – Germany

Innovation through technology

Winner: Scottish Power and Amor Group – UK

Highly commended: London Borough of Ealing – UK

Risk management solution of the year

Winner: Zurich Risk Room – Switzerland

Highly commended: Active Risk Group – UK / International

Excellence in the face of adversity

Winner: KA Goalkeeping UK – UK

Building risk management capability

Joint winner: Dubai Electricity and Water Authority (DEWA) – Dubai

Joint winner:  Intel – USA

​Pictures of the night below!

Executive Breakfast Briefing Post Event!

We are happy to say that our Executive Breakfast Briefing: “Understanding the ERM Journey” was a success! Many thanks to all who attended and special thanks to our Keynote Speakers Kevin Pearce of Aldermore Bank and Gillian Weatherill of Homeloan Management Limited (HML) for coming to present their individual ERM Journey’s!

The event began with networking and drinks (tea & coffee) at the Mercer followed by breakfast. The presentations soon kicked off with Andrew Smarts’ Introduction along with introducing our key speakers Kevin and Gillian.

  • Presentations of the Event can be downloaded on our resources page HERE

  • Videos of the event will soon be up on our YouTube Channel. Please Subscribe to not miss out on tutorials, industry interviews, and events.

  • Pictures Below!

Visit our Blog and Events pages to keep up-to-date on future events, risk management Industry news, and thought leadership content!

Executive Briefing Now Fully Booked

We are pleased to announce that all seats for our Executive Breakfast Briefing have now been taken. We will be recording the event so you will be able to view the event's proceedings at a later date.

If you are interested in attending future events, please fill in the contact form on the EVENTS page and we will be sure to inform you of our next event.